What can I expect?
Due to the current coronavirus pandemic, we have taken essential steps to help keep you and our staff safe.
Please do not attend your appointment if you have symptoms of covid-19; have been in contact with someone that has symptoms or you have been contacted by NHS track and trace. Prior to your appointment you will receive a reminder email which will have a link to a covid-19 screening questionnaire. We ask that you complete this prior to your appointment.
Owners are not accompanying their pets into the clinc but rest assured we do everything we can so they enjoy their sessions with us. Please speak to us if you have any concerns regarding this.
We greet all owners and pets wearing a mask and where possible keep our distance to 2 meters. We have a secure fenced off area where we can chat and your pet can come into the clinic safely.
At Hydropets we treat all dogs as individuals and our motto is 'making the difference'. That is why we have an amazing team of experienced hydrotherapists and physiotherapists, making the difference to your dog's rehabilitation.
As we offer physiotherapy and hydrotherapy treatments, this means we are able to combine these if necessary and your dog can receive physiotherapy whilst in the pool or underwater treadmill. In addition, sometimes it is necessary for a dog to receive physiotherapy prior to hydrotherapy to enable them to benefit fully from the sessions. Please see our separate page on Physiotherapy for more information.
All patients receiving rehabiliation will have an initial assessment prior to their first hydrotherapy or physiotherapy session (combined for physiotherapy sessions). During the initial assessment, we will go through your dog's condition(s), their lifestyle and home environment, diet and exercise levels. We will also perform a physical examination, assess your dog's gait and perform some physiotherapy exercises such as propreoception or strengthening. Some of these will be given to you to do at home which is very important for rehabilitation. We will introduce your dog to the pool or underwater treadmill and advise you on the most suitable treatment plan.
We will also need to get a referral from your local vet or referring veterinary hospital, and we can arrange that for you.
The number and frequency of hydrotherapy and/or physiotherapy sessions your dog will need will depend on your dog's condition, your availability and your budget and treatment plans will be tailored accordingly.
Award Winning Customer Service
Customer service is our priority, and we are proud to be the winner of the Deepings Business Awards 2017 - for Outstanding Customer Service!
Here are some of the team collecting the award from the presentation evening by Deepings Business Club.